Shipping policy

We at CLOTCH, are dedicated to delivering your new wardrobe essentials to you as quickly and efficiently as possible. This Shipping Policy outlines our shipping practices and what you can expect when ordering from our website www.clotch.in.

 

1. SHIPMENT PROCESSING TIME

Orders placed on our website will be processed within the next 24-48 HOURS. If we are experiencing a high volume of orders (such as during a collection drop or holiday sale), shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email, phone, or text.

 

2. SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

 DOMESTIC SHIPPING (INDIA)

  DELIVERY METHOD

ESTIMATED DELIVERY TIME

  COST

  STANDARD DELIVERY

  [5-7] Business days

Cost will depend on the weight of the package and the delivery destination (Free over ₹999)

  EXPRESS DELIVERY

  [3-5] Business days

 Additional charges will be added at checkout

 

NOTE: Delivery delays can occasionally occur. CLOTCH is not responsible for delays caused by the carrier (e.g., weather, strikes, or high-volume periods).

 

4. SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

5. DAMAGES AND LOST PACKAGES

CLOTCH is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

However, we want to ensure you have a great experience. If your package arrives damaged:

  1. Save all packaging materials and damaged goods.
  2. Take clear photos of the damage.
  3. Contact us immediately at thehouseofclotch@gmail.com so we can assist you in filing a claim.

 

6. INCORRECT SHIPPING ADDRESSES

Please make sure your shipping address is correct before placing your order. CLOTCH is not responsible for packages delivered to an incorrect address provided by the customer or to a person who will take the delivery of the Products (such as a neighbor), and the Products (and the risk of loss) will be your sole responsibility from that time. If a package is returned to us due to an incorrect address, the customer will be responsible for the cost of re-shipping the item.

 

We may choose to change this policy at our own discretion. To make sure that you are aware of any changes, please review the policy periodically. 

 

For any support or clarification regarding returns, exchange, cancellation, and refunds please contact us with the following methods email: thehouseofclotch@gmail.com; or call: +91-7018329965; or WhatsApp: +91-7018329965. 

 

If more than 14 business days have passed since your return was approved and you have not received your refund, please reach out to us at thehouseofclotch@gmail.com.