Refund policy

We have a 7-days return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 
To start a return and exchange, you can contact us at thehouseofclotch@gmail.com, 7018329965 Please note that returns will need to be sent to the following address: TEHSIL AND DISTRICT UNA, GREEN AVENUE ESTATE, HOUSE NO 521, PHASE 3, JALGRAN TABBA, HAVELLS Galaxy, RAKKAR COLONY, Tabba, Una, Himachal Pradesh, 174306.

If your return is accepted, A flat reverse shipping fee of Rs.100 will be deducted from your final refund amount for standard returns. We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. (NOTE: This charge does not apply if you received a damaged, defective or incorrect item.)

You can always contact us for any return question at thehouseofclotch@gmail.com.

DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

SPECIAL DISCOUNT & FINAL SALE CODE (NORETURN)
Important Policy Notice: If a customer applies the discount or promo code NORETURN at the time of checkout, the transaction is strictly designated as a Final Sale.

• INELIGIBILTY: By using the NORETURN code, the customer acknowledges and agrees that the purchased products are entirely ineligible for return, exchange, or store credit.
• CHECKOUT RESTRICTION: The application of this code serves as a binding waiver against future return requests for these specific items.
• CUSTOMER AGREEMENT: Applying this code at checkout acts as your formal agreement to these terms. Make sure you want the items before applying the code, as adjustments cannot be made after the order is placed.

Unfortunately, we cannot accept returns on sale items, use of "NORETURN" code or gift cards.

B2G1: BUY 2 GET 1 FREE OFFER

Products bought under the B2G1 offer are not eligible for returns or refunds. Only a size exchange is allowed, within 7 days of delivery, for unused and unwashed items with tags intact, subject to stock availability. To exchange, email thehouseofclotch@gmail.com with your order number. Items received damaged, defective or incorrect will be replaced. Please contact us within 7 days of delivery with photos or an unboxing video.

EXCHANGES 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7 DAYS COOLING OFF PERIOD
You have the right to cancel, exchange or return your order within 7 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at: +917018329965 or MAIL: thehouseofclotch@gmail.com